Yes, all our products are tested by an independent laboratory. In addition, all raw materials are also tested by our manufacturer. This way, we can be sure that the products are safe.

Most of our range is allergen-free, but not everything. You can find the allergens on each product page under the heading ‘How to use’.

Not all products are suitable for this purpose. On each product page, under the heading 'How to use', you will find whether it is suitable for women who are pregnant or breastfeeding.

A large proportion of our products are vegetarian and/or vegan. On each product page, under the heading ‘How to use’, you will find whether the product is suitable for vegetarians and/or vegans.

The discount code via the pop-up only works for your first order. It may also have ended up in your spam folder. If neither of these is the case, please contact us via the contact page or email support@nutaresta.com.

You can register at the bottom of every page on our website.

Yes, you can. Creating an account is not mandatory.

You can easily change this in your account. If this does not work, please send an email to support@nutaresta.com.

When logging in, click on forgot password. We will then send you an email to reset your password.

Option 1 - You have forgotten your password. You can click on “Forgot password” to request a new password.

Option 2 - You placed your last order without creating an account, so you do not have an account. Please create an account when placing your next order.

Option 3 - You created your account with a different email address. Please try other email addresses you may have.

Please contact us via chat. Our staff will check whether your order has been received correctly. You can also send an email to support@nutaresta.com.

All our payments are processed via Shopify Payments and Mollie. These are known as the safest, most secure payment providers in the world.

As a webshop, we also have no access to the credit card numbers and safety keys used. Everything is therefore well protected and ultra secure.

You can pay with all major payment methods: Visa, Mastercard, AMEX, PayPal, and various local payment methods.

In addition, you can also pay later with certain payment providers.

You can enter the discount code on the page where you enter your address details. On your mobile phone, first open a window at the top of this page.

We offer free shipping on orders over €49.

If you use a discount code that brings the total amount below €49, you will be charged shipping costs.

You can avoid this by ensuring that the total amount after the discount is above €49.

Unfortunately, this sometimes happens due to a small error in our system.

Just complete the order and send an email to support@nutaresta.com

We will look into the situation and refund the amount to your account if it turns out to be an error.

Send us an email as soon as possible (support@nutaresta.com) – in some cases, we can still change it.

We offer lightning-fast delivery, which means that orders often leave our warehouse within 20 minutes.

Send us an email as soon as possible (support@nutaresta.com) - in some cases, we may still be able to cancel your order.

We offer super-fast delivery, which means that orders often leave our warehouse within 20 minutes.

Did you receive the product after all? Let us know, and we will send you the return information.

You will receive a confirmation email from us after we have received your order. If you have not received it, please check the following:

Option 1 - Check your spam folder. Sometimes our emails end up in spam.

Option 2 - Check other email addresses you have. Sometimes customers accidentally enter a different email address.

Option 3: There is a typo in the email address, which means you will not receive the email.

If you have paid but have not received an email, please email us at contact@nutaresa.com.

Send an email to support@nutaresta.com - we will look into the situation and resolve it.

Yes, of course, just enter a different address when checking out.

Yes, you will receive a tracking code from us that you can use to track your order.

If you place an order before 23:45h on working days, we will ship your parcel the same day.

Delivery times:

• Germany = 1 - 2 working days
• Rest of EU = 2 - 5 working days
• Worldwide = 5 - 10 working days

Delays sometimes occur during busy periods. In such cases, the package will usually be delivered 1-2 days later.

If you have not received your package 3 days after placing your order, please send an email to support@nutaresta.com.

Send an email to support@nutaresta.com and include your order number and a photo of the package. We will resolve the issue!

Sometimes a package is delivered to the wrong address (in the same street). We recommend that you wait two working days. If you still haven't received your package, we will resolve the issue. Send an email to support@nutaresta.com.

If it has been more than 3 working days and you still have not received anything, please send an email to support@nutaresta.com

We will then look into what has happened to your order and guarantee that it will be resolved.

You can only return unopened packages within 14 days of receipt. Send an email to support@nutaresta.com

You will then receive instructions on how to return the item. After returning the item, you will receive a refund within 1 week.

We will process your return within 5 days of receipt.

You can speed up the process by emailing us after you have posted the package.

If you have a complaint about the product, you can raise it by sending an email to support@nutaresta.com

Our internal specialist will review the complaint and offer a solution to your problem/complaint if necessary.